Technology for knowledge management techchange the. Yanko ivanov is highlyskilled management consultant focusing on business analysis, system design, and integration. Knowledge management strategies and applications intechopen. In recent years, there have been more and more new and interesting findings in the research field of knowledge management. The idea knowledge management strategy team wishes to thank the following organisations and colleagues for their help, support and interest in km, which has allowed the team to develop their knowledge and experience in using km tools and techniques and produce this handbook. Information from the audit should provide a good indication of leverage points for km. Knowledge management is the systematic process and strategy for finding, capturing, organizing, distilling and presenting data, information and knowledge for a specific purpose and to serve a specific organization or community d.
Then you can start reading kindle books on your smartphone, tablet, or computer no kindle device required. In august 2008, resources from the programme of work and budget pwb 200809 plus. Characteristics of good knowledge management system 1. The value shop is identified as the typical value configuration for knowledge firms. Strategic knowledge management technology applies the knowledgebased view of the firm, which builds on the resourcebased theory. From information management to knowledge management. This knowledge management tools and techniques manual is the first release of a description of some of the key knowledge management km methods, tools, technologies, and techniques to be considered for selection within a km implementation initiative, especially in small and mediumsized enterprises. This book aims to introduce readers to the recent research topics, it is titled new research on knowledge management models and methods and. The draft process for the development of a knowledge management strategy, attachment 2 which will also be discussed by the knowledge management strategy advisory group, attachment 3 3. For personal knowledge, wasko and faraj 2000 suggest that knowledge is a. Knowledge management, innovation and organizational. Strategy this book is dedicated to knowledge managers everywhere. This book is about making a knowledge management strategy for a chemical lab called buckman laboratories.
Maximizing the use of organizational resources becomes fundamental for continuous growth and prosperity. Yanko is passionate about developing practical knowledge and information management strategies that help organizations achieve their vision. Pdf the impact of information technology on knowledge. Knowledge management deals with the management of both organisational and personal knowledge. Km is also related to the concept of intellectual capital. The future of knowledge management meaning processing. Knowledge management km may be defined simply as doing what is needed to get the most out of knowledge resources. This is a knowledge management book covering the theories, frameworks, models, tools, and supporting disciplines that are relevant to both the student and the practitioner. The principles and practice of knowledge management by. The framework will need to address technology infrastructure, systems application, information access, process and management.
Knowledge management has become a new concept and an important aspect for business. An organizational change prospective article pdf available in journal of enterprise information management 3002. This book aims to introduce readers to the recent research topics, it is titled new research on knowledge management. Utilizing realworld case studies and indepth discussions, the book is designed to help the reader develop a strategy for implementing programs to take advantage of the power of knowledge, create systems to make knowledge readily available throughout an organization, and prepare directory systems that provide a source for locating and. Knowledge management strategies authorstream presentation. Components of knowledge management the process component include standard processes for knowledgecontribution, content management accepting content, maintaining quality, keeping content current, deleting or archiving content that is obsolete, retrieval, membership on.
This strategy covered items such as the business drivers, the vision, the current status, and the critical knowledge areas for mars. Apqc is the leading source for innovative thinking and the latest research in knowledge management km. The crux of the issue is not information, information technology. A social constructionist analysis of the introduction and use of knowledge management systems. In this work, innovation management is analyzed on the basis of the following dimensions table 2. A knowledge strategy june 2003 debbie blackburn snowy khoza graham tate editor. This book applies a stages of growth model for knowledge management technology, where firms develop from the persontotools strategy.
Knowledge management can be a dif ficult process in terms of. Much of the problem with knowledge management today lies in the way the subject has been approached by ven knowledge management strategies that create value by leigh p. New research on knowledge management models and methods. Developing the knowledge management strategy technology plan riley, 2002 european scientific journal july edition vol. Knowledge management systems kms are technologies that support knowledge management km in organizations, specifically knowledge generation, codification, and transfer. Knowledge management technology people process figure 1. Pdf the role of technology in knowledge management. New research on knowledge management technology intechopen. Knowledge management is an audit of intellectual assets that highlights unique. Adbs strategy 2020 1 highlights knowledge solutions as a key driver of change, critical to ensure that adbs lending and nonlending activities have a large and positive development impact on its developing member countries dmcs. Articles and case studies are great resources, but when knowledge managers really want to get down to business, they come to apqc for tools that can help them evaluate their programs, develop new strategies and tactics, or think about km in a new way.
These are likely to be two or three of the levers described in the essence of knowledge management. The goal of this book is to provide a comprehensive overview of knowledge management by examining its objectives, scope, strategy, best practices. The aim, benefits and environment for a knowledge management strateg y, attachment 1 2. Systematic management of people, process and technology knowledge management is a continuous cycle knowledge management is currently seen as a continuous cycle of three processes, namely. Knowledge management is an important factor for strategy. Finally, it is our hope in adopting this approach, that the development bank becomes. However, before an organization can undertake a knowledge management initiative, it needs to. These innovation management dimensions are set up on the basis of their. Information and communications technology ict is viewed as both a means and an end for development. Background disciplines involved in knowledge management cognitive science insights from how we learn will improve the techniques for gathering and transferring knowledge library and information science body of research and practice in classification and knowledge organization documentcontent management making content accessible and reusable at. The growing field of knowledge management provides a framework and introduces tools to help practitioners improve knowledge flow and ultimately development outcomes. Article accepted version refereed original citation. Knowledge management strategy and technology 1st edition.
Article pdf available december 2012 with 2,616 reads. Knowledge management km has become an important business strategy in an era of accelerated globalization, digitalization, and servitization of products and services. Kmstrat knowledge strategy committee km knowledge management kmc board knowledge management subcommittee lgrc local government resource centre lgnet local government network mdb municipal demarcation board mma municipal managers association mpccs multipurpose community centres nepad new partnership for africas development. Strategic knowledge management technology igi global. Knowledge management as an important tool in organisational management. Download fulltext pdf download fulltext pdf download fulltext pdf the impact of information technology on knowledge management practices. Organizational information processing during the last two decades, knowledge management has often been associated with computers and information systems. In that generous spirit, it delivers essential tools for success. How to make information useful organisations need to manage information well and consistently in order to be responsive to the needs of their customers. Such a knowledge strategy involves the identification of knowledge gaps and surpluses and then, through the implementation of a knowledge management strategy, these gaps and surpluses are managed to enhance organisational performance.
Informationprocessing paradigm of knowledge management growing interest in knowledge management stems from the realization that in the knowledge era, organizational knowledge is a strategic corporate asset that needs to be garnered, retained, updated, disseminated and applied to future organizational problems cf. Local egovernment national knowledge management project. After the analysis, some suggestions have been given for the company and tried to formulate and. Download case studies, white papers and guides with insights and ideas for improving knowledge management in your organisation. Hence the need of knowledge management initiative arises to become solution for such problems, which brings together people, process and technology and helps corporate to achieve its goals and vision.
One of the early knowledge management strategies that knoco was involved with was the km strategy for mars inc, developed in 2004. Knowledge management, innovation and organizational performance. This book approaches information management from two key. Whether youre developing a km strategy or want best practices from organizations with longstanding km programs, apqc gives you access to an array of trusted resources and tools. What the strategy has to do is to develop these into an actionable plan. Knowledge management is all about applying knowledge in new, previously overburdened or novel situations.
When implementing a knowledge management initiative the knowledge management strategy is closely linked to the overall business strategy. In the final section, km as a strategic management tool was presented. The paper focuses particularly on the relationship. Km focuses on organizing and making available important knowledge, wherever and whenever it is needed. The need to manage knowledge in organisation is highlighted in section six. This course will provides an overview of the knowledge cycle by focusing on skills and strategies to better generate, capture, share, and apply knowledge to development programs. On the one hand, information technology is used pervasively in organizations, and thus qualifies as a natural medium for the flow of knowledge. With roughly twothird of the world economy based on services, and the rise of india, philippines, and other nations as global it players, many developing countries have accepted ict as a national mission. Users may download andor print one copy of any articles in lse research online to facilitate their private study or for noncommercial research. Information management underpins the key activities of planning, analysis, action and, above all, learning and development.
Enter one or more tags separated by comma or enter. The analysis has been done by using several knowledge management theories. Knowledge management that serves the strategic plan the purpose of this document is to formulate a knowledge management strategy framework that directly serves the undp strategic plan 20142017. For an organization, the organization culture is usually the most influential element in designing an effective km strategy and followup plan for implementation. Knowledge management plan nepal country partnership strategy, 202017 i. Key points 46 discussion points 46 references 46 3 knowledge management models. Hp and knowledge management lotus notes and www, common tools electronic sales partner system metaknowledge, searching, browsing, access, archival and navigation connex yellow pages of experts human side and technical side trainers trading post notes reseller info common set of tools and technologies. An important part of this is making the business case. Knowledge management and organisational learning, an. The knowledge management strategy kms of a firm is based on the best possible strategic design to create, maintain, transfer and apply organizational. Knowledge management as an important tool in organisational. Knowledge management is based on the idea that an organisations most valuable resource is the knowledge of its people. Enter your mobile number or email address below and well send you a link to download the free kindle app.
Venters, will 2010 knowledge management technology inpractice. Without further ado, heres a list of some of apqcs most popular km assessments, frameworks, and templates. Previous research in the uk, in europe and in the usa has shown different understandings of the concept of knowledge management and of the role of technology in implementation strategies. Coordinate the knowledge management activities for the fspg consult on the implementation of knowledge management practices act as a nodal point on transverse knowledge management matters in the fspg develop, maintain and administer transverse knowledge databases act as a link between national knowledge management policy and provincial. Download fulltext pdf knowledge management strategy. Much of the problem with knowledge management today lies in the way the subject has been approached by venknowledge management strategies that create value by leigh p. Organizations of various kinds such as resourcebased organizations, productbased organizations, as well as knowledge. This is not a new idea organisations have been managing human resources for years. Management leadership and support, organizational culture, km strategy, removal of resource constraints, processes and activities, human resource management, organizational infrastructure, performance measurement, training and education, information technology, rewarding and motivation, benchmarking. The knowledge management strategy will describe what the university does and is setting out to achieve, rather than how it is structured to do it. Km framework experiential knowledge tacit knowledge knowledge management strategies you cant enter more than 5 tags. The introduction of new technology is an indicator of a firms efficiency in the knowledge creation process, resulting from an efficient management.
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